Customer Success Manager

About Gleantap

Gleantap is an intelligent customer experience platform built for fitness and wellness businesses. We help clubs and studios turn their customer data into impactful sales and marketing campaigns using AI, automation, and contextual messaging — driving higher lead conversion and stronger retention for brands like Gold's Gym and Planet Fitness.

About the Role

We're looking for a Customer Success Manager who will own the full client lifecycle — from onboarding new accounts to nurturing long-term relationships that drive retention and growth.

This is a high-touch, client-facing role. You'll spend a significant part of your day on Zoom with clients, so you need to be an excellent communicator, polished and presentable on camera, and comfortable leading conversations with business owners and managers.

You'll also be managing a large portfolio — 80 to 100 accounts — which means organization isn't a nice-to-have, it's the core requirement. If you don't have a system for staying on top of every account's status, next steps, and health, this role will not work for you. If you live in your CRM and never let things slip through the cracks, you'll thrive here.

What You'll Do

• Onboard new clients — guide them through setup, training, and launch so they see value fast
• Nurture client relationships — proactive check-ins, sharing best practices, and ensuring clients are getting full value from the platform
• Conduct monthly account reviews — lead structured Zoom reviews with each client covering performance, results, and recommendations
• Monitor account health — analyze client data and usage to spot risks early, surface insights, and drive retention
• Be the voice of the client — act as the liaison between customers and our product, support, and leadership teams
• Stay organized at scale — manage 80–100 accounts with clear tracking of every account's stage, action items, and renewal timeline

What We're Looking For

• Proven track record in customer success, account management, or client retention
• Exceptional communication skills — articulate, confident, and presentable on video calls; this role involves heavy face time with clients
• Highly organized — you have a proven system for managing a large book of business without dropping balls
• Strong analytical skills — comfortable interpreting customer data and turning it into action
• Self-starter who thrives in a remote environment with minimal hand-holding
• Experience in SaaS, fitness, or wellness industries is a plus
• Bachelor's degree in Business, Marketing, or a related field preferred