Customer Success Manager

Want to join a fast-growing tech scale-up where your work has a direct impact on client performance? At Semji, we don’t just do SEO — we drive results through a cutting-edge SaaS platform powered by a unique combination of generative AI, smart automation, and proprietary technologies designed to accelerate brand growth.

Our clients? Canal+, Orange, L’Oréal, Groupe Seb, Qonto, Macif, Free, Les Furets, Leroy Merlin… with game-changing outcomes: up to 10x more traffic in just one year in highly competitive industries.

Why Join Us?

• A true culture of innovation focused on client performance
• An AI-powered platform, built 100% in-house — no fluff
• A premium positioning on the market with top-tier clients (Qonto, Groupe Seb, L’Oréal, Macif, Leroy Merlin…)
• Regular team-building events and one company-wide seminar per year
• One extra week of paid vacation to support a real work/life balance
• €500/year green mobility allowance via Swile
• Flexibility: 2 days/week remote work after onboarding
• Meal vouchers, premium health insurance, quality coffee, and even a beer tap 🍻

Your Mission

In the context of rapid growth, we’re looking for a Customer Success Manager to build long-term relationships with our clients.

Your role: ensure a smooth and strategic adoption of the Semji platform, monitor product usage to deliver measurable results, and lay the foundation for strong, lasting partnerships — in close collaboration with an Account Manager.

You’ll be the cornerstone of client success at Semji.

Key Responsibilities

Your goal: maximize retention, product usage, and client performance across a portfolio of ~60 mid-market to enterprise accounts.

Here’s what you’ll be doing:

• Lead efficient and strategic onboarding processes: planning, training, and coaching
• Monitor account performance, activate key levers, and provide ongoing support
• Build strong, proactive relationships with clients: regular check-ins, usage reviews, tailored workshops…
• Identify churn risks and upsell/cross-sell opportunities in tandem with the Account Manager
• Be the voice of your clients to our Product team — client feedback fuels our innovation- 2 to 4 years of experience as a Customer Success Manager in a SaaS environment
• Strong understanding of product adoption, client retention, and growth strategies
• You know how to create trust and drive measurable results
• Structured, data-driven, and action-oriented
• Fluent in English (C2 level)

Practical Info

• 📍 Location: Lyon 9th (Metro D – Gare de Vaise)
• 💸 Salary: €40–45K gross/year fixed + ~€7K in bonus
• 🏠 Remote policy: 2 days/week after onboarding
• 📄 Contract type: Full-time, permanent (CDI)### Hiring Process

1. Phone screen (45 min–1h) with Julia – Recruitment Consultant
2. Interview with Alexandre De Jesus Brazao – Head of Customer Success
3. Practical case
4. Final interview with Nicolas Nguyen (Co-founder) & Sébastien Lefoulon (Head of Sales)
5. Reference check