Customer Success Manager

About Goliath

Goliath is a team of AI agents that runs the real estate deal from start to finish. It finds motivated sellers the moment they show distress (pre-foreclosure, probate, tax delinquency, expired listings), then texts, calls, qualifies, and follows up with them until they're ready to talk. Our customers are real estate investors, wholesalers, flippers, and agents across the country.

The role

When a customer signs with us, they move their entire operation onto Goliath: their CRM, their lead lists, their texting, their website, and an AI employee trained on how they run deals. You own that move. You get each new customer fully live in 14 days, then keep them getting results for the rest of their six-month term and into renewal.

This is not a support-ticket job. You'll run a book of accounts, lead the kickoff and training calls, chase down every open item, and be the person the customer trusts to make Goliath work for their business.

What you'll do

• Run onboarding for new accounts on a set 14-day schedule: a Day 1 kickoff, a build phase, training, and a go-live review on Day 14
• On Day 1, capture everything that shapes the account: target counties, buy box, deal strategy, team roster, current systems, and the reports they want
• Coordinate the setup across our team: texting registration, data migration, list pulls, campaign wording, website, and tuning each customer's AI employee
• Track every account's go-live status and report it weekly, so it's always clear where each customer stands and what's blocking them
• Watch usage, not just payments. Spot a customer who has stopped logging in before they decide to cancel, and fix it
• Hold the Day 30, 60, and 90 reviews, and lead the renewal conversation near the end of the six-month term
• Find expansion opportunities (more markets, higher plans) when a customer is getting results
• Send what customers tell you back to product and engineering in a clear, specific form

What you bring

• 2 to 4 years in customer success, account management, or implementation, ideally at a SaaS company
• A track record of getting customers live on a new platform against a deadline
• Comfort running a live call with a business owner and keeping it on track
• Follow-through: you don't let an account sit, and you write down what happens
• Comfort with CRMs, spreadsheets, and learning new software quickly

Bonus points

• Real estate experience, especially investing, wholesaling, or acquisitions
• Familiarity with REsimpli, REISift, Podio, GoHighLevel, or similar tools
• Understanding of SMS compliance (A2P 10DLC registration, TCPA)