Customer Success Manager

Customer Success Manager
Freight Consultancy | Melbourne South East | Hybrid Work Models 
Own the outcome. Shape the business. Do it with people who back you.

The Opportunity

Plenty of businesses say they put people first. This Melbourne-headquartered transport consultancy has the reputation to prove it. The team genuinely cares about the person next to them, and customers feel it.

This is a business that is committed to continuous evolution. It provides transport and logistics solutions for mid-market to enterprise customers through a purpose-built intelligence platform, while continuing to invest in what comes next.

As the CSM, you'll own a portfolio of existing customers: the relationships, the results and the accountability that comes with them. If you are looking for a place to make your mark, this is it.

The Role

• Own the relationship from the warehouse floor to the boardroom
• Run the rhythm: fortnightly, monthly and quarterly reviews
• Farm, don't hunt: grow share of wallet and lift margin where the business case makes sense
• Own high-priority issues and turn continuous improvement into practical change your customers can see

Why This Role

Your space is yours to own. Your portfolio, your calendar and your results are yours to drive, and you'll work across the business, with carrier management, commercial solutions and customer service, to improve how things get done.
There's no stringent playbook, so you help create one. The structure is flat, so impact earns you a seat on cross-functional projects across tech and product, plus the opportunity to scale up the complexity of the accounts you lead as you deliver consistent commercial results.

What's on Offer

A competitive base salary, car and phone allowances, tools of trade and performance incentives. The business works in a flexible, hybrid way, matched by a culture of performance and accountability.

About You

Attitude and curiosity count for more here than a perfect CV.

• Dedicated exposure in a solution-oriented account management or customer success role, ideally with exposure to domestic transport
• Owned a portfolio with real revenue and margin accountability
• Comfortable with customers at every level, including senior decision-makers
• The habit of asking why, then following through with a solution
• Tertiary qualification in business or supply chain is ideal, not essential

Apply here for a confidential conversation about an opportunity that can shape a career.