Customer Success Manager

Customer Success Manager – Job Description

Position: Customer Success Manager
Location: Raipur, Chhattisgarh
Experience: 2–3 Years
Salary: ₹22,000–₹30,000 per month

About the Role

We are looking for a proactive and customer-focused Customer Success Manager to manage relationships with our clients and ensure they get maximum value from FixHR and our other business solutions.

The ideal candidate will be responsible for client onboarding, product adoption, issue coordination, relationship management, renewals, and customer satisfaction.

Key Responsibilities

• Manage relationships with existing customers and act as their primary point of contact.
• Handle complete customer onboarding and implementation coordination.
• Understand customer requirements and help them effectively use FixHR and other Fixing Dots products.
• Conduct product demonstrations, training, and onboarding sessions for customers.
• Regularly follow up with customers to understand their experience, requirements, and challenges.
• Coordinate with the support and technical teams to resolve customer issues on time.
• Monitor product usage and encourage customers to adopt relevant features and modules.
• Identify opportunities for upselling and cross-selling additional products or modules.
• Maintain regular communication with customers through calls, WhatsApp, email, and meetings.
• Track customer feedback and communicate important suggestions to the product and management teams.
• Monitor subscription renewals and proactively follow up with customers before expiry.
• Maintain accurate customer records, follow-ups, and activity reports in CRM.
• Build long-term relationships and contribute towards customer retention and satisfaction.

Requirements

• 1–3 years of experience in Customer Success, Client Relationship Management, Account Management, or a similar role.
• Excellent communication and interpersonal skills.
• Comfortable speaking with customers over calls and conducting meetings.
• Strong problem-solving and follow-up skills.
• Good understanding of software/SaaS products is preferred.
• Ability to coordinate effectively between customers and internal teams.
• Good working knowledge of MS Excel/Google Sheets and CRM tools.
• Customer-first attitude with strong ownership and accountability.
• Ability to manage multiple customers and priorities simultaneously.

What We Offer

• Growth and learning opportunities
• Opportunity to work with HRTech and SaaS products
• Exposure to customers across different industries
• Supportive and collaborative work environment
• Opportunity to build strong skills in customer success, SaaS, and business communication

Location: Raipur
Salary: ₹22,000–₹30,000/month
Apply: 7880128801
Email: [email protected]

Pay: ₹22,000.00 - ₹30,000.00 per month

Experience:

• Customer support: 2 years (Required)

Work Location: Hybrid remote in Raipur, Chhattisgarh