Customer Success Manager

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for a tech-savvy and dedicated Customer Success Manager who will be accountable for onboarding and providing post-implementation support to our clients.

Through ‘get-to-know-you’ calls, email conversations, and on-site visits, you’ll build strong partnerships that will strengthen our client relationships. You’ll be the first point of contact for your assigned accounts, acting as subject matter expert and friendly face of our business.

This position may include up to 40% travel after the initial training.

ONLY APPLICANTS BASED IN THE DALLAS / PLANO AREA WILL BE CONSIDERED AT THIS TIME.

KEY RESPONSIBILITIES

• Maintain a “Customer-First” attitude with the ability to wow customers in all day-to-day interactions while exercising independent judgment and building strong relationships.
• Business-savvy approach to dealing with customers - taking time to understand their needs and working toward delivering the best-desired outcome.
• Responsible for the successful rollout of the Company's solutions in restaurants
• Conduct Discovery Sessions to deep dive into specific customer requirements (menu, items, promotions, integrations, etc) to match our platform solutions against the needs of the customer
• Responsible for Project Plan from start to finish by defining and delegating tasks to Success Managers to ensure a timely execution of implementation of the clients modules
• Plan and execute training sessions pre and post Go Live
• Establish a trusted advisor relationship with customers via email, phone, and on-site visits
• Perform hardware and software staging while collaborating with 3rd parties such as network infrastructure companies.
• Leverage prior restaurant and service industry expertise to provide top-notch consultative value to customers and companies
• Sense of urgency and ability to understand, control, and proactively address mission critical items, tasks, and accounts
• Act as account manager for your customers in the assigned market
• Promote Company as the top leader in POS solutions in the assigned market

DESIRED SKILLS:

• Must have at least 1 year of experience as an Operations / Success Manager in a restaurant/POS company
• Must be a “people person” – outgoing, friendly, and comfortable interacting with customers at length.
• High EQ - patient, composed, assertive, and able to listen with attentiveness and care
• Basic to mid-level understanding of standard technologies (networks, WiFi, cloud technology, iOS and Windows operating systems)
• Sales and/or Account Management experience is a plus
• Project management experience is a big plus
• MS Office Skills (Excel, PowerPoint, Word)
• Good analytical and troubleshooting skills
• CRM (Salesforce, MS Dynamics, etc.) preferred

PERKS AND BENEFITS

• Competitive compensation package
• Medical, Dental, Vision, Life, STD, LTD and accident insurance
• Flex Spending plan
• Generous PTO and company holidays
• Free lunch, yes - we provide free lunch!
• Amazing team culture
• And much more!