Customer Success Manager

Client Success Manager

Location: Fully remote (UK-based)
Type: Full-time
Reports to: Daniel Budden, Founder
Salary: £30,000 to £36,000 per annum, depending on experience (approximately £2,500 to £3,000 per month gross)

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About us

We teach people how to build and scale profitable Airbnb and short-term rental businesses. Alongside our education programmes, we run a property management company with 65+ properties across the UK, so everything we teach comes from work we are actually doing every day.

Our clients range from complete newbies taking on their first unit to experienced operators scaling past twenty. They join us for the strategy, but they stay for the support. That support is where you come in.

The role

You are the person our clients speak to most. You will know exactly where each client is in their journey, what they should be working on next, and what is standing in their way.

This is not a sales role, and it is not a support inbox. It is closer to being a coach or a teacher, and Daniel will personally train you on the material so you can guide clients with confidence.

What you will be doing

• Onboarding new clients and setting them up for a strong first 30 days.
• Running regular check-in calls to review progress and set the next set of actions.
• Tracking every client against the programme milestones so nobody quietly falls behind.
• Spotting when someone is stuck or going quiet, and stepping in early.
• Answering client questions on the programme content and pointing them to the right resources.
• Escalating the tricky or high-level questions to Daniel.
• Gathering feedback, wins and case studies to feed back into the programme.
• Keeping client records and progress notes accurate and up to date.

Who we are looking for

• 1 to 3 years in client success, account management, coaching, teaching, training or a similar people facing role.
• Naturally warm and easy to talk to, with the confidence to hold people accountable when they need it.
• Genuinely organised. You will be tracking a lot of clients at different stages at once
• Comfortable on video calls and happy to lead them.
• A quick learner who enjoys getting properly stuck into a subject.
• Excellent written and spoken English.
• The right to work in the UK.
• A reliable home working setup with good internet and a quiet, professional space for video calls.
• Self-motivated and able to structure your own day without someone looking over your shoulder. This would suit someone early in their career who wants real ownership and direct access to a founder, rather than a seat in a big support team.

Nice to have, but not essential.

• Experience in property, Airbnb or short-term rentals is a bonus, and we will look on it favourably. It is not a requirement. If you are the right person, we will teach you the industry from the ground up.

What you get:

• Full training directly from the founder
• Real responsibility from early on, with a clear view of the impact you are having
• Exposure to the property and online education industries at the same time
• Room to grow as the programme grows

How to apply:

All applications must be made through our application form at the link below. We DO NOT accept applications submitted any other way, so please do not apply through Indeed.

https://hostandscale.typeform.com/to/RWfxJTQH

The form takes about five minutes. You will be asked for your CV and a short note or a two-minute video about a time you helped somebody achieve something they were struggling with. We care far more about that than a polished cover letter.

Applications close 20 October.

Pay: £2,500.00-£3,000.00 per month

Work Location: Remote