Join our team!

Are you an ambitious, type-A personality? Do you like to work at home (we do!)? Do you dig working at a rapidly-growing software company? If you are then we want to hear from you! Check out our job openings and shoot us an email with your resume and cover letter!

Customer Success Manager

Customer Success Manager– Fixed Ops Marketing (Remote)

Location: Remote (WA, OR, WI, NC, IL, IN, PA, MD, OH, MO, TX, TN, VA, OK, AZ, GA, DE, or FL)

Availability: 7:30 to 4:30 pm Pacific Time (9:30 to 6:30 Central Time).

Compensation: $50,000 – $57,500 (based on experience)

Remote Work Requirements: Reliable internet, a dedicated workspace, and availability during business hours of 7:30 AM–4:30 PM PT are required. Company equipment is provided.

At FixedOPS Marketing, our Customer Success Managers (CSMs) are the engine behind client success. This role isn’t passive account management—it’s about ownership, execution, and ensuring nothing slips through the cracks.

You’ll manage relationships, support dealerships day-to-day, and keep accounts healthy, accurate, and growing. Success in this role comes from balancing strong client relationships with consistent operational execution. The strongest candidates are proactive problem-solvers who take ownership of outcomes rather than waiting for direction.

Key Responsibilities

You’ll be responsible for driving a consistent, high-quality client experience by:

• • Owning dealership relationships and serving as the primary point of contact

• Comfortable managing large Auto Groups (Corporate) and individual dealerships

• Managing inbound support requests and ensuring timely resolution

• Running account audits and monitoring account health

• Leading client check-ins, performance reviews, and goal alignment conversations

• Maintaining accurate documentation across systems

• Flexing across a tiered support model based on client needs

• Identifying growth opportunities and partnering with Sales to expand accounts

What We’re Looking For

We’re looking for someone who is:

• Proven experience managing multiple client accounts within the automotive industry
• Highly organized and detail-oriented
• A clear, confident communicator
• Proactive—not reactive
• Comfortable managing multiple, shifting priorities
• Fast to learn and quick to adapt
• Motivated by improving systems, processes, and outcomes

This Role Is NOT for You If You:

• Need step-by-step directions to get through your day
• Wait to be told what to do instead of taking the initiative
• Avoid thinking critically about how things could be improved
• Struggle to stay organized without heavy oversight
• Leave work unfinished or require frequent follow-ups
• Don’t perform well in a fast-paced environment where priorities shift
• Struggle to navigate challenging client interactions confidently

What We Offer

• Benefits: Health, dental, vision, and life insurance (100% covered for base medical + dental)
• PTO: 2 weeks paid time off + 9 paid holidays
• Work Style: Remote-first, performance-driven, autonomy-focused environment

About FixedOPS Marketing

FixedOPS Marketing is transforming how automotive dealerships drive service revenue.

We use video, analytics, and integrations to help dealerships convert service traffic into booked appointments and long-term customer retention.

Our platform gives dealerships visibility into service demand they didn’t even know existed—and turns it into measurable revenue.

Our Culture

We’re a fully remote team built on ownership, accountability, and performance.

We trust people to do their jobs without micromanagement—but expect strong communication, follow-through, and results.

If you want autonomy, impact, and a role where execution matters more than noise, you’ll fit here.

Job Type

Full-time

Pay

$50,000 – $57,500

If you believe you’d be an excellent addition to the the FixedOPS Marketing team, send us your resume and cover letter to the email address below!

[email protected]