Customer Success Manager

About the Role

We’re hiring a Customer Success Manager to join a fast-growing, innovative healthcare startup. This role focuses on building relationships and onboarding providers.

This is a unique opportunity for career changers looking to break into customer success.

What You’ll Do

• Build and maintain strong, trusted relationships with healthcare providers and key clinical stakeholders
• Serve as the primary point of contact for customers, ensuring a seamless experience from onboarding through ongoing partnership
• Drive customer adoption, engagement, and long-term success
• Proactively identify customer needs, challenges, and opportunities to deliver additional value

Who You Are

• An excellent communicator who builds trust and strong relationships quickly
• Comfortable working directly with physicians, healthcare providers, and clinical stakeholders
• Highly organized, proactive, and able to manage multiple customer relationships at once
• A natural problem-solver who takes ownership and follows through
• Empathetic and customer-focused while still being comfortable navigating difficult conversations
• Coachable, collaborative, and motivated to make a measurable impact on customer success

Why This Role

• Opportunity to join an early-stage, high-growth startup
• Meaningful work impacting providers and patient care

Compensation & Benefits

--$60K base salary

--$80K on-target earnings (OTE)