Customer Success Manager

We’re looking for a passionate, driven, and motivated Customer Success Manager to join our growing team in Egypt. If you are a team player who is eager to learn and ready to be a driving force in the digital transformation sweeping Egypt and the wider MENA region, we want you on board.

As a Customer Success Manager at ZenHR, you will be responsible for sustaining excellent relationships with our corporate customers across Egypt. Your mission will be to maximize client retention, drive revenue growth from existing accounts over the years, and maintain a high score of overall account health.

Who We Are

At ZenHR, delighting our customers is our passion! We are an award-winning, cloud-based HRMS that caters to the full HR value chain from "acquire" to "retire." We are a group of young, passionate people dedicated to providing cutting-edge technology and continuously researching and implementing new HR trends that cater directly to the needs of employers.

Despite the obstacles we face, we see them as possibilities. We challenge the status quo rather than making excuses for it. If you want to make a real difference in the Egyptian HR tech space, ZenHR is the place for you.

In our hiring process, we prioritize equal employment opportunities, diversity, women's empowerment, and inclusion, ensuring we attract and retain A-players from various backgrounds.

What We Offer

• Health Insurance: Comprehensive medical coverage from day one.

• Social Insurance: Full compliance with Egyptian labor laws.

• A "Zen" Work Atmosphere: A great culture, vibrant team building, and amazing regional experts to work with and learn from.

What You'll Be Doing

• Achieve customers’ goals, and develop a great customer journey.

• Maintaining great customer retention ratio as instructed by the management.

• Achieving growth in revenue from the existing accounts as per the assigned NDR (Net Dollar Retention), through upselling and cross selling the company’s various products.

• Maintaining a high score of customer health and NPS as advised by the management

• Building new channel partnerships & alliances with existing customers/business partners.

• On-time tracking pipeline, opportunities, renewals, and invoicing.

• Conduct meetings and executive business reviews to work closely with clients to analyze needs, engagement, adoption rates and give feedback to the product and support teams according to customer goals.

• Help customers throughout the customer journey, starting from onboarding, training, conducting presentations, live demos, and recording screen casting videos in professional manners to increase our value proposition.

• Participating in setting our customer success strategies and policies.

• Ensure proper record keeping and tracking within the customer success tool.

• Market and competition analysis.

Who You Are

• Experience: 3–7 years of total experience across Customer Success, Key Account Management, Sales, Pre-sales, Post-sales, or Business Development.

• Industry Background: A proven track record in SaaS, software, or cloud industries is a must.

• Growth Mindset: Demonstrated success in achieving revenue growth through upselling, cross-selling, product orientation, and customer training.

• Retention Skills: Solid experience managing subscription renewals and mitigating customer churn.

• Education: Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, or a related field.

• Communication Mastery: Excellent Arabic (fluent Egyptian dialect for deep client connection) and professional English language skills (both written and verbal).

This is an exciting opportunity to join a high-growth scale-up that is already a leader in the region.

Ready to champion customer success in Egypt? Learn more and apply at www.ZenHR.com .