Customer Success Manager

Job Overview

We are seeking an energetic and dedicated Customer Success Manager to join our dynamic team! In this pivotal role, you will champion our clients’ journey, ensuring they receive exceptional service and realize maximum value from our AI Literacy Certifications. Your enthusiasm for building strong relationships, combined with your expertise in project management and CRM systems, will drive customer satisfaction and loyalty. This is an exciting opportunity to make a tangible impact by fostering long-term client partnerships, supporting cross-functional collaboration, and leveraging data-driven insights to enhance client experiences.

Duties

• Manage and nurture client relationships through proactive communication, ensuring their needs are understood and met effectively.
• Serve as the primary point of contact for customer inquiries, providing timely solutions and support to resolve issues efficiently.
• Utilize Salesforce to track customer interactions, manage accounts, and analyze data for strategic decision-making.
• Collaborate across teams such as sales, product development, and support to deliver seamless client experiences and coordinate onboarding or renewal processes.
• Conduct regular account reviews to identify growth opportunities, address challenges, and ensure clients achieve their desired outcomes.
• Use analysis skills to interpret customer data, generate insights, and recommend improvements that enhance overall customer satisfaction.
• Run kickoff calls with program directors to set goals, rollout dates, and key contacts.
• Track student activation and completion for each program, and step in early when a rollout stalls.
• Lead live virtual kickoff sessions for students and staff when a program needs a jump start.
• Deliver results reports and one-page summaries that directors can use in their annual grant reporting.
• Lead renewal conversations and prepare quotes ahead of each program's budget deadline.
• Keep Salesforce current with account health, notes, and next steps for every partner.
• Collect testimonials and success stories, and ask for introductions to other programs on campus.
• Spot patterns across accounts and improve our onboarding and renewal process.

Qualifications

• 2+ years in customer success, account management, implementation, or program coordination serving schools, colleges, or nonprofits.
• Experience in or alongside grant-funded education programs, such as TRIO, GEAR UP, college access, community college student services, career and technical education, or workforce development.
• A track record of owning renewals, or of earning re-funding by reporting results to a funder.
• Confidence presenting to students and program staff, in person or online.
• The ability to turn usage and assessment data into a clear story for a busy director.
• Strong organization and follow-through. You work from a CRM every day and nothing slips.
• Comfort discussing pricing and asking for the renewal.
• A real commitment to first-generation and low-income students.

About AI Essentials

AI Essentials upskills and reskills students and educators around AI literacy through hands-on, simulation-based certifications. We have trained more than 500,000 students and educators across 31 states.

Our partners include K-12 dsitricts, community colleges, career and technical education programs, and workforce organizations. Our programs are ethics-first, use real AI tools, and end with a portfolio piece learners can show.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training

Work Location: Hybrid remote in Pearland, TX 77584