Customer Success Manager

Who you are

• Fluent in English; additional European languages are a plus (Spanish, Italien, Polish or Czech ...)
• Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
• Strong analytical mindset with the ability to translate data into actionable insights
• Excellent stakeholder management and communication skills
• Comfortable working cross-functionally in a fast-paced environment
• Detail-oriented, proactive and solutions-focused
• We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

What the job involves

• The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers
• The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance
• Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth
• Execute the retailer strategy and annual plan defined with the market Lead
• Responsible for tracking and delivering against key partnership KPIs
• Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery
• Provide regular retailer and internal updates covering performance, risks, wins and opportunities
• Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks
• Respond to analytics and troubleshooting requests within SLA, escalating where needed
• Maintain and update retailer documentation (business rules, creative specs, calendars, insights)
• Support retailers with access to data and reporting via UI and API
• Partner with Technical Solutions on integrations, QA and ongoing optimisation
• Support with the preparation and execution of Quarterly Business Reviews
• Coordinate internal stakeholders and lead performance and opportunity narratives
• Capture actions, follow-ups and ensure progress against agreed initiatives
• Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions
• Collaborate with Demand teams to drive spend, optimise performance and flag risks early
• Educate retailer teams on campaign best practices, forecasting and media planning
• Act as a point of contact for billing queries and invoice sharing
• Coordinate with internal teams to track payment status when required