Customer Success Manager

Job Title: Customer Success Manager

Location: Remote from Poland

Duration: 5 months Contract (End date is 27th of Apr 2027)

Job Description

Client Success Manager

• As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.

Responsibilities:

• Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
• Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
• Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
• Provide troubleshooting and product support to quickly resolve any open issues identified
• Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
• Provide deep product expertise and serve as the subject matter expert for platform use and support
• Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
• Provide additional implementation support, as needed
• Develop and nurture relationships with clients and users within client organizations
• May lead working teams to support client onboarding, training, and ongoing support
• Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
• May provide functional and technical mentorship to junior Client Success team members

Skills and experience required:

• 4+ years of experience in customer success or account management roles or demonstration of equivalent experience
• Technical understanding of complex software ecosystems within large multinational corporations
• Experience educating clients on products and providing ongoing training to users
• Comfortable working with a global, cross-functional team and clients across different time zones