Customer Success Manager

This position is responsible for strategic management of relationships within the initial 24-month period once a 

new client has partnered with SG Fleet. The role requires achieving the objectives in which both the client and 

SG Fleet wishes to achieve within the first two year of the program before transitioning the client to the 

Relationship Management team for ‘business as usual’ relationship management.

Job Requirements

• Bachelor of Commerce or Business-related, or equivalent (desirable)
• Proven hunger for sales and ability to adapt approach to meet customer, market and team needs. A track record of achieving results
• Ability to effectively market and promote products to new clients
• Proven business development and networking skills, with sales experience
• Demonstrated ability to engage, communicate and present confidently and professionally in a variety of settings
• Experience in developing and maintaining multi-tiered client relationships
• Ability to negotiate and achieve commercial outcomes
• Excellent presentation skills
• Strong organisational and prioritisation skills meeting deadlines and reporting regularly on progress
• Current full drivers licence
• Flexibility for (overnight) interstate travel as required
• Prior experience in novated leasing industry (desirable)

Job Responsibilities

• Develop and nurturing of strong multi-tiered relationships with key external stakeholders to ensure successful launch and roll out of novated leasing program
• Cross-departmental collaboration with Business Development, Education & Awareness, Relationship
• Management and Novated Client business units to ensure cohesive and collaborative approach to roll-out of program
• Uphold a clear understanding of the client’s needs and contractual obligations whilst identifying any concerns and taking ownership to ensure resolution
• Alignment to Onboarding and Implementation process and requirements ensuring all responsibilities aremet
• Completion and upkeep of Dynamics and proactiveness in scheduling and completing agreed meeting schedule with client
• Seamless handover of client to the Relationship Management team at the 2-year anniversary post program commencement
• Harnessing and identifying product cross-sell opportunities for the wider Business Development Team

Job Benefits

• Recharge and relax with up to 4 days of wellness days every year
• We offer industry leading 20 weeks paid parental leave
• Monetary service milestone awards
• Career progression opportunities
• Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more
• Two paid volunteer days each year
• Health and wellbeing support including a subsidy and an Employee assistance Program

Learn more by watching ​SG Fleet Careers