Customer Success Manager

Job highlights

• Bachelor s / Master s degree from a reputed institute.
• Good problem-solving and negotiation skills

What you ll do:

Map your Accounts, identify, develop and build relationships with key stakeholders.

Responsible for Renewal, Retention checking client usage of Signzy Product.

Drive marketing communications to educate clients about the new products,

initiatives via marketing campaigns.

Serve as a point of contact for the customer and all internal teams.

Ensure the timely and successful delivery of our products and solutions according to

Client needs and objectives.

Assist with high severity requests or issue escalations as needed.

Work with cross-functional teams to manage certain requirements like invoicing.

What you ll bring:

1-2 years previous work experience as Customer Success Manager or similar role in a

SaaS / PaaS organization.

Outstanding communication and interpersonal skills.

Good problem-solving and negotiation skills.

A customer-oriented attitude that drives results.

Aptitude in networking, building maintaining long-term strategic relationships.

Ability to work in a fast-paced, high-pressure startup environment.

Bachelor s / Master s degree from a reputed institute.