Customer Success Manager

Responsibilities and Impact:

• Role is an individual contributor role, not a team leader role.
• Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
• Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalizing the sessions based on customer needs and workflows.
• Develop and maintain strong relationships with key stakeholders within customer organizations to drive adoption and satisfaction.
• Monitor and leverage customer data to identify opportunities for further engagement and value creation.
• Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
• Cross functional collaboration: innovate and partner across different functions to create seamless elevated customer experience.
• Proactive Support: anticipate customer challenges/needs and address them before they escalate.
• Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
• Promptly and accurately capturing customer engagement activities in Gainsight.

What We re Looking For:

Basic Required Qualifications:

• Fluency in Russian & English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
• Fluency in any other European languages is an advantage.
• An S&P Global employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.

Desired Candidate Profile

• Fluency in Russian & English is required, with a demonstrated ability to communicate effectively in verbally and in writing.
• Fluency in any other European languages is an advantage.
• An S&P Global employee at this level would typically have 3+ years of experience in customer success, account management, or a similar role.
• Proficiency in Gainsight, Salesforce or similar is an advantage.
• Industry knowledge (energy, commodities, finance) is an advantage.
• Strong communication skills, both written and verbal.
• Proven ability to manage multiple accounts and projects simultaneously.
• Ability to travel to meet clients.