Customer Success Manager

Key Responsibilities & Qualifications:

• Manage and grow strategic client accounts, with responsibility for revenue growth, margin performance, renewals, pipeline development, TCV, and client satisfaction/NPS.
• Build and maintain strong relationships with senior client stakeholders, acting as the Voice of the Client and ensuring DXC understands and responds to evolving business needs.
• Identify and develop new business, cross-sell, and up-sell opportunities across DXC’s technology, consulting, and managed services offerings.
• Lead renewal readiness and contract renewal activities, working closely with sales, commercial, delivery, and technical teams.
• Develop and execute strategic account plans in collaboration with Client Partners, Sales teams, Industry SMEs, technical teams, and delivery organizations.
• Lead the day-to-day account and service delivery, ensuring delivery quality, operational excellence, issue resolution, and achievement of agreed client outcomes.
• Drive revenue and margin forecasting, budgeting, cost control, and overall commercial performance, providing regular updates to senior leadership.
• Work closely with delivery teams to optimize resource utilization, automation, onshore/offshore delivery mix, costs, and margins.
• Lead and coordinate a virtual, cross-functional team of DXC professionals supporting the account, ensuring alignment across sales, delivery, technical, commercial, and industry functions.
• Define, track, and manage performance against key account metrics, including Revenue, Margin, TCV, Pipeline, delivery performance, and NPS.
• Stay current with relevant industry trends, technologies, and market developments and incorporate them into account strategies and opportunity development.
• Bring 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.
• Demonstrate a strong commercial and sales mindset, with proven experience in revenue growth, opportunity development, strategic planning, client relationship management, and team leadership.
• Possess excellent communication, stakeholder management, problem-solving, and leadership skills, with the ability to operate effectively across complex, cross-functional environments.
• Bachelor’s degree in a relevant field or equivalent combination of education and experience. An advanced degree and/or relevant professional certifications such as PMP are advantageous.