Customer Success Manager

We are partnering with a global AI-powered social intelligence and influencer marketing SaaS company to hire a Customer Success Manager based on the East Coast of the U.S.

The company uses proprietary multimodal AI to analyze video, audio, text, and visual signals across social platforms, helping leading global brands better understand creators, trends, campaigns, and consumer behavior. The business is expanding internationally, with teams across Asia-Pacific, Europe, and North America.

The Role

This position will support the U.S. launch and adoption of a global influencer marketing SaaS platform for a major international beauty brand. You will act as a key local partner for U.S.-based brand, advocacy, influencer, and digital marketing teams, helping users adopt the platform and maximize its value.

Key Responsibilities

• Lead customer onboarding and training sessions for U.S.-based teams.
• Drive platform adoption across influencer discovery, campaign management, seeding, reporting, and performance tracking.
• Build strong relationships with brand, advocacy, digital marketing, and influencer marketing stakeholders.
• Act as the main local point of contact during the launch and post-launch adoption stages.
• Gather user feedback and communicate local market needs and improvement opportunities to global teams.
• Monitor user adoption, platform usage, training completion, and stakeholder satisfaction.
• Identify potential upsell, cross-brand rollout, and deeper adoption opportunities.

Ideal Candidate

• 3+ years of experience in Customer Success, Account Management, Influencer Marketing, Social Media Marketing, Digital Marketing, or Marketing Technology.
• Strong understanding of the U.S. influencer marketing ecosystem, including creator partnerships, advocacy programs, seeding, social platforms, and campaign workflows.
• Experience in beauty, luxury, FMCG, consumer goods, or agency-side influencer marketing is highly preferred.
• Experience with SaaS, MarTech, influencer platforms, CRM, social listening, or campaign management tools is a strong advantage.
• Strong communication, presentation, training, and stakeholder management skills.
• Proactive, hands-on, and comfortable working in a fast-moving international environment.
• Fluent English required.

Location

East Coast, U.S.

Remote / hybrid-friendly, with flexibility to meet local stakeholders when required.