Customer Success Manager

Junior Customer Success Manager - AI HealthTech

$80k Base | 120k OTE

Sydney

We're partnering with a fast-growing, AI-powered HealthTech business transforming how specialist doctors and surgeons manage clinical documentation.

Already supporting hundreds of doctors across APAC, the business is scaling rapidly and looking for a commercially minded Junior Customer Success Manager to join its Sydney team.

The Opportunity:

• Own customer onboarding, activation and ongoing engagement.
• Build strong relationships with healthcare professionals, driving adoption and retention.
• Identify opportunities for account growth, upselling and expansion.
• Work closely with Product, Support and Operations to enhance the customer experience.
• Help shape Customer Success processes as the business scales.

What We're Looking For:

• 1–2 years' experience in Customer Success, Account Management, Support or a similar client-facing role.
• Strong communication, relationship-building and organisational skills.
• A proactive, commercially minded approach with a genuine passion for customer success.
• Experience in SaaS, HealthTech or a startup environment is advantageous.

Why Join?

An opportunity to join an exciting AI business at a pivotal stage of growth, learn from experienced industry leaders and build a long-term career in Customer Success.

If eager, please reach out to [email protected] for a confidential chat.