Customer Success Manager

We're looking for a Customer Success Manager to grow and retain relationships across an existing portfolio of accounts. Reporting to the General Manager, you'll be the trusted point of contact for our customers, providing advice and recommendations that drive long-term profit and activity while keeping them engaged through consistent, meaningful touchpoints.

About Us

Rodin Business Solutions has supported SMBs since 1993, delivering Managed IT, Cyber Security, IP Voice, and Managed Print across Wollongong and Sydney. We're privately owned, growing, and focused on customer outcomes, team culture, and doing things properly.

What You'll Be Doing

• Up-selling IT, communications, and related products and services into an existing portfolio of accounts
• Building strong, ongoing relationships through consistent, proactive contact
• Working within the sales team to achieve set targets
• Developing relationships with management and business owners at all levels
• Partnering with management and marketing to uncover new business within the existing customer base
• Attending company, customer, and networking events
• Running regular strategic business reviews with clients

What We're Looking For

• Experience managing and growing an existing client portfolio, ideally within IT, telecommunications, or a related services environment
• Strong interpersonal skills across both technical and non-technical conversations
• Confidence engaging and building trust with senior stakeholders and business owners
• A proactive, relationship-first approach to account management
• Comfortable working to sales targets as part of a team

What's on Offer

• Competitive salary, super, car allowance, and quarterly bonus
• Hybrid working across office, home, and client sites
• Company phone and laptop
• Professional development, certification support, and mentoring
• Exposure to a broad range of technologies, clients, and project types

Ready to build lasting client relationships at a growing MSP? Apply now.

Why join us?

You might already be a Customer Success Manager looking for a role where you can focus on what you do best; partnering with customers to ensure the right solution is backed by the right support and helping our customers make confident technology decisions.

At Rodin, you’ll be joining a growing MSP with a clear focus on expanding our advisory and solution design capability. You’ll be supported by a strong delivery function that values accurate, well-scoped solutions, a sales team that actively involves technical input early, and a leadership team committed to doing things properly, not cutting corners. This is an opportunity to play a meaningful role in how solutions are shaped, positioned, and delivered, not just supporting sales, but influencing outcomes. You’ll also have the opportunity to contribute to how pre-sales and solution design evolves within the business as we grow.