Customer Success Manager

Title: Customer Success Manager

Industry: Entertainment

Location: Los Angeles, CA

Duration: 6 months

Responsibilities

• Lead tailored customer onboarding journeys and drive product adoption, account growth, retention, and long-term engagement across a portfolio of high-value SMB advertisers.
• Advise clients on our client's advertising platform, creative best practices, and campaign optimization to maximize return on investment.
• Own individual revenue targets by identifying opportunities to increase advertiser spend and scale accounts; manage sales pipelines in a CRM with accurate documentation and consistent outreach.
• Troubleshoot campaign delivery, trafficking, and account issues while coordinating resolution with internal teams and external vendors.
• Analyze campaign performance data, provide actionable client recommendations, and partner cross-functionally to manage transitions, resolve recurring issues, and communicate customer feedback.

Requirements

• 2–5 years of experience in digital advertising, media sales, customer success, or account management.
• Working knowledge of the digital advertising ecosystem, including connected TV, campaign trafficking, delivery, and reporting.
• Bachelor’s degree in Marketing, Business, or a related field.
• Experience with Salesforce or comparable CRM and ticketing systems, as well as complex advertising technology platforms.
• Strong client relationship management, communication, organization, documentation, data-driven problem-solving, escalation management, cross-functional collaboration, and revenue-target skills.

Skills

• Customer Success Management
• Digital Advertising
• Connected TV (CTV)
• Account Management
• Campaign Optimization
• Advertising Technology
• Salesforce CRM
• Pipeline Management
• Client Relationship Management
• Revenue Growth

Hourly rate is commensurate with experience and is an estimated range provided by WorkGenius.

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