Customer Success Manager

Customer Success Manager - High Growth Cyber Security Vendor

Paris centre | Hybrid: 2 days per week in the office

€65,000 - €80,000 OTE - flexible structure for the right person

English essential | French strongly preferred

Make a real impact in cyber

We’re partnering with an ambitious, international cybersecurity software company that helps organisations manage high-pressure, business-critical security challenges.

Following strong growth across Europe and beyond, the business is investing in its Customer Success function and is looking for a commercially minded, customer-obsessed CSMs to join the team.

This is not a “check-in and chase tickets” CSM role. You’ll own meaningful customer relationships, get under the skin of how clients work, and help them turn a powerful software platform into measurable operational value.

What you’ll be doing

• Managing a portfolio of international enterprise customers across the subscription lifecycle
• Leading structured onboarding, discovery and success planning
• Building trusted relationships with technical and senior business stakeholders
• Driving product adoption, retention and expansion opportunities
• Running thoughtful, well-prepared customer meetings - with real discovery, clear actions and commercial focus
• Partnering with Sales, Support and Product teams to solve customer challenges and identify growth opportunities
• Using customer insight to improve account plans, renewals and the overall customer experience

What we’re looking for

You could be a great fit if you are:

• An experienced Customer Success Manager, Account Manager or Technical Account Manager from a B2B SaaS environment
• Comfortable owning both customer outcomes and commercial conversations
• Naturally curious - you ask great questions, understand the bigger picture and don’t settle for surface-level answers
• Organised, proactive and able to bring structure to a fast-moving environment
• Interested in cybersecurity, technical products or complex customer environments
• Fluent in English; French is strongly preferred

Why consider it?

• A high-impact role in a business operating in a resilient, rapidly evolving market
• International exposure and enterprise-level customer relationships
• A chance to help shape a growing Customer Success organisation - not just inherit a playbook
• Strong earning potential, with a package designed to reward retention and growth
• A collaborative team that values ownership, pace and customer impact

Interested in a confidential conversation? Get in touch!