Customer Success Manager

About Digital Daycare Marketing

Digital Daycare Marketing is a specialized talent portal that recruits, trains, and deploys high-performing Account Managers/CSMs into dedicated childcare growth accounts.

If you're an experienced Account Manager or CSM who's tired of managing a book of accounts where nobody notices your work, and you want a role where your impact shows up with real businesses and communities, keep reading.

The Role

Through our portal, you will be onboarded and deployed as a dedicated Customer Success Manager owning a portfolio of childcare center accounts. Your primary objective is to drive client retention and revenue growth by optimizing end-to-end enrollment funnels and maintaining a high-touch client relationship.

Key Responsibilities

Portfolio Management: Own the client relationship from post-onboarding through long-term retention across your assigned childcare accounts.

Full-Funnel Oversight: Monitor and analyze overall campaign throughput (meta ads and gohighlevel CRM) - from paid Facebook/Instagram ad engagement to lead capture, tour booking rates, and final enrollment close rates.

Proactive Leadership: Lead structured client calls and maintain communication channels, anticipating account constraints before the client raises them.

Performance Optimization: Execute weekly reporting to identify core bottlenecks in each client’s enrollment pipeline and build actionable 7-day resolution plans.

Schedule & Compensation:

Schedule: Core availability Monday–Friday during North American business hours for live client calls, plus flexible, asynchronous campaign oversight across the weekend (approx. 4–6 hours).

Compensation: $6,000 USD/month guaranteed base (Independent Contractor agreement) + uncapped performance bonuses tied to portfolio retention.