Customer Success Manager

Who you are

• Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios
• Confident engaging with senior stakeholders and comfortable leading high-stakes conversations
• A data-literate storyteller who can translate complex information into clear, actionable insights
• Proactive, organized, and technically curious, with an interest in leveraging technology and AI to work smarter
• Bring a positive, "yes, and" mindset, with a willingness to learn, adapt, and grow
• Experience in legal operations, legal technology, fintech, or professional services
• Familiarity with legal pricing, law firm sourcing, or corporate legal departments

What the job involves

• As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice
• You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders. Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer
• Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal
• Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance
• Turn usage and savings data into a clear value story that drives renewal and expansion
• Build executive sponsorship and develop strong, multi-threaded relationships across every account
• Drive adoption through training, change management, and scalable self-service programs
• Identify risks and growth opportunities early, collaborating with the right internal experts to take action

Benefits

• Time Off
• Retirement Contribution Plans
• Medical, Dental, & Vision Plans
• Learning & Development Allowance
• Wellness Allowance
• Charity Matching Program
• Paid Time to Volunteer
• Paid Parental Leave
• Employee Referral Bonus Program