Customer Success Manager

About Palet:

At Palet, we make ceramic wall tile design easy, allowing you to create unique interior spaces starting from just 1 square meter.

Since introducing our surface design system in 2021, we have continuously refined both our production line and glaze collection. Our ceramic wall tiles are designed for interior projects of all sizes, from residential kitchens and bathrooms to large-scale hospitality spaces.

About the job:

We’re looking for someone to coordinate the customer journey from confirmed order through delivery and after-sales.

Sitting between Sales and Production, you’ll keep orders moving, customers informed and resolve any operational issues that pop up in the process. You’ll work closely with our Production Manager and logistics partners, while reporting into Sales.

Your goal is simple: make sure customers receive their orders as smoothly as possible.

Who are you:

You’re organised, proactive and comfortable taking ownership. You communicate clearly, manage competing priorities and enjoy solving problems.

You have experience in customer operations, logistics, order management and are proficient in English. Experience with international shipments, architecture or interior design is a plus.

Responsibilities:

Order coordination

• Track selected orders from confirmation through production, shipment and delivery.
• Coordinate timelines and priorities between Sales and Production and flag potential delays early.
• Maintain a clear overview of upcoming deliveries and outstanding issues.

Customer & after-sales

• Be the main point of contact for customers with open orders.
• Provide order and delivery updates and manage expectations when plans change.
• Coordinate complaints, damages, missing items and replacements, escalating commercially significant cases to Sales.

Logistics

• Coordinate freight partners, shipments and shipping documentation.
• Track deliveries and resolve carrier issues.
• Coordinate acquisition samples and other atypical shipments.

Process improvement

• Identify recurring customer and fulfilment issues and improve handovers between Sales and Production.
• Develop templates, tools and automations that reduce manual work and improve the order-to-delivery experience.

Job details:

• 32 hours per week.
• 3-4 days per week on-site

What we offer:

• €2.500 - €3.000 (based on 32 hours), depending on experience.
• Travel reimbursement.
• Company laptop and phone.
• Standard vacation days.
• Temporary contract (6 months).

Reach us via:

[email protected]