Customer Success Manager

Customer Success Manager

Industry: K-12 Education | Customer Success | Account Management

We are partnering with a growing education organization to hire a Customer Success Manager who will build strong relationships with K-12 school districts, campuses, higher education institutions, and other educational partners. This is an opportunity to become a trusted adviser to educators while helping clients successfully implement and expand an established online test-preparation solution.

The Opportunity

• Own client relationships after the sale, from onboarding and implementation through renewal.
• Lead kick-off meetings, training sessions, webinars, and ongoing strategy conversations.
• Use participation, usage, and performance data to help clients improve engagement and results.
• Proactively identify accounts needing support and opportunities to expand successful partnerships.
• Work directly with educators, administrators, and district leaders in a mission-driven education environment.

What We’re Looking For

The ideal candidate will bring at least two years of experience in account management, customer success, client services, or a similar customer-facing role. Experience with K-12, higher education, education technology, SaaS, professional development, or online learning is especially valuable.

Strong communication, presentation, organisational, CRM, and data-analysis skills are important, along with a proactive, customer-first approach. Travel is expected to be less than 15%.

What the Organization Offers

• Competitive base salary
• Performance-based incentive compensation
• Medical, dental, and vision benefits
• 401(k) with company Safe Harbor matching
• Flexible PTO
• 12 paid holidays
• Professional development opportunities

If you enjoy building relationships, solving problems, and helping educators achieve measurable results, we’d like to speak with you. Apply through LinkedIn or contact us directly to learn more.

This is a confidential search. Additional information about the organization will be shared with qualified candidates during the interview process.