Customer Success Manager (Commercial, EMEA)

• As a Customer Success Manager at Iru, you will support a portfolio of commercial customers across EMEA, helping them achieve measurable success with our platform
• You will act as a trusted partner, guiding customers to adopt and realize value from Iru’s unified, AI-powered platform
• This is a London-based hybrid role, with in-office collaboration Tuesday through Thursday
• You will operate across multiple markets, balancing scale with regional nuance. Success in this role means driving retention and expansion across a high-volume portfolio while delivering a consistent and localized customer experience
• Manage a high-volume portfolio of commercial customers across EMEA
• Drive onboarding, adoption, and retention at scale
• Develop repeatable, segment-based success strategies
• Deliver training sessions, webinars, and business reviews
• Monitor customer health and proactively address risks
• Identify expansion opportunities and partner with Sales
• Navigate regional differences across EMEA markets and stakeholders
• Collaborate cross-functionally to ensure customer success

Benefits

• Health Coverage - 100% individual and dependent medical + dental + vision coverage
• Flexible Spending Account
• Equity for full-time employees
• New MacBook Pro and software setup
• Exciting opportunities for career growth
• An outstanding, inclusive culture
• 4% 401k company match
• Monthly Uber Eats meal credit
• $1,000 Home Office Equipment Stipend
• $50 monthly Internet reimbursement
• Equipment discounts
• Week long company shutdown, first week of August
• 10 Health and Wellness Days
• 12 weeks of Paid Parental Leave
• 14 Holidays- Ability to operate across diverse markets and customer needs
• Strong communication and organizational skills
• Adaptability and a proactive, customer-first mindset
• Experience managing a high-volume book of business
• Experience with tools like HubSpot, Zendesk, Jira, or similar
• 1–3+ years of customer-facing experience in SaaS or a high-growth company