Customer Success Manager (Commodity Market Data)

Argus is a fast-growing global B2B media company providing essential information, insights, and analysis to the energy and commodities industries. As part of our continued growth, we are looking for a proactive and driven individual to join our Sales team, where you will quickly build a strong understanding of our business and play a key role in expanding our customer base and revenue.

In this role, you will take ownership of the full customer lifecycle, driving client adoption, value realisation, retention, and revenue growth. You will act as a strategic partner to clients while collaborating cross-functionally to deliver measurable outcomes through structured engagement and data-driven insights.

Key Responsibilities

• Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.
• Manage account health, retention, renewals, and expansion using predictive insights.
• Represent the voice of the customer through structured feedback and executive engagement.
• Execute consistently against CS playbooks with strong CRM hygiene and reporting.
• Leverage automation, AI insights, and digital tools to proactively manage risk.
• Continuously build capability through product mastery, data literacy, and learning.

What We’re Looking For In You

• Experience of working in Customer Success or Sales.
• Executive-level communication and consultative engagement.
• Product and vertical mastery across assigned portfolios.
• Data-driven analysis, insight synthesis, and storytelling.
• Account lifecycle, renewal, and expansion planning.
• Stakeholder management and cross-functional influence.
• Proficiency with CRM, digital engagement, and AI-enabled reporting.
• Native or business-level proficiency in Japanese is required to confidently engage clients, deliver training sessions, and lead discussions in Japanese.
• Professional working proficiency in English is required to collaborate effectively with regional and global teams.

What’s In It For You

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and commission scheme.
• Being part of a growing global company and our future is packed with many more exciting developments.
• Hybrid working model (available after completion of probationary period).
• Awesome location at BUREX Kyobashi – close to public transport (Tokyo station, Kyobashi station and Takaracho station).
• Career development and a promote from within culture.
• Ongoing training, mentoring and development opportunities.
• 20 days annual leave.
• Extensive internal and external training.

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with 1,500 staff, Argus is an independent media organisation with 32 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.