D
Datasnipper
Customer Success Manager (DACH, Audit background)
Skills
Internal AuditBusiness Transformation
1 month ago
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Important information
Contract type:
Permanent
Location:
Netherlands
Work mode:
Onsite
Published on:
10 September 2026
What they need
- As a Customer Success Manager - DACH at DataSnipper, you’ll bring something most CSMs simply don’t have - a deep understanding of the audit world. Your background in audit or accounting isn’t just relevant here; it’s the foundation of everything you’ll do. You’ll speak your customers’ language, understand their pressures, and know firsthand what it means to navigate complex financial workflows and tight deadlines
- In this role, you’ll move from doing the audit work to transforming how it’s done - partnering with audit and finance teams across the DACH region to help them unlock the full power of AI-driven automation. You’ll guide them through digital transformation journeys, champion smarter ways of working, and become a trusted strategic advisor at the heart of global capital markets. Several members of our CS team made this exact switch from audit - and it’s one of the reasons our customer relationships run so deep
- If you’ve ever sat on the audit side thinking “there has to be a better way” - this is your chance to be the person who delivers it
- Act as a Trusted Advisor: Serve as a strategic partner to key stakeholders including Audit Partners and Managers, Controllers, Finance Directors, and IT decision-makers, guiding them through business transformation enabled by DataSnipper. Your audit background means you won’t just understand their world - you’ll have lived it
- Drive Business Transformation: Help customers reimagine their workflows and processes, demonstrating how DataSnipper’s AI-powered capabilities can deliver measurable efficiency gains, cost savings, and quality improvements across audit and finance functions
- Deliver Strategic Consultative Solutions: Provide expert guidance tailored to each customer’s unique business challenges, helping them optimise audit and finance workflows and achieve their strategic objectives using DataSnipper
- Champion Product Adoption and Value Realisation: Conduct comprehensive training sessions, establish regular Business Reviews, and develop success plans that ensure customers adopt DataSnipper features and realise maximum business value
- Build Deep Customer Relationships: Cultivate strong, long-term partnerships built on trust, deep industry understanding, and a genuine commitment to your customers’ success and business outcomes
- Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Solutions Engineering teams, sharing customer insights on workflow challenges, use cases, and technical requirements to drive product innovation
- Advocate for Customer Success: Deeply understand your customers’ audit methodologies, compliance requirements, and business goals, providing feedback internally to ensure DataSnipper addresses real-world needs
- Support Strategic Growth: Identify and drive expansion opportunities within your portfolio, working with Sales to demonstrate ROI, facilitate pilots, and expand adoption across teams and service lines
- Ensure Seamless Technical Implementation & Platform Expertise: Partner with customers on onboarding, including setup, AI configuration, and workflow customisation, while staying current on DataSnipper’s platform, AI capabilities, and automation best practices
- Lead Strategic Engagements: Plan and facilitate in-person and virtual sessions with audit and finance teams to drive adoption, share transformation best practices, and address challenges that could impact retention
- Develop Comprehensive Success Plans: Create strategic roadmaps for each customer, outlining transformation goals, adoption milestones, expansion opportunities, engagement tactics, and success metrics
- Monitor Health and Business Impact: Track and forecast key metrics including user engagement, feature utilisation, business value delivered, expansion opportunities, retention risks, and technical health indicators- Adaptability and Growth Mindset: Learns quickly and thrives in a dynamic, fast-paced environment where customer needs and priorities evolve
- Audit Background: Hands-on experience in external or internal audit, or assurance. You understand audit workflows, terminology, and the pain points our customers face day to day. This is a must-have
- Business Transformation Focus: Proven ability to help customers reimagine processes and workflows, demonstrating how technology can drive measurable business outcomes
- Collaborative Spirit: Thrives in cross-functional teamwork and builds meaningful partnerships with customers and internal stakeholders
- Trusted Advisor Mindset: Passion for being a strategic partner to customers, building deep trust-based relationships, and driving business transformation that delivers exceptional value
- Excellence in Communication: Professional fluency in English and German (written and spoken), with the ability to engage stakeholders at all levels - from audit associates to C-suite
- Customer Success Experience: 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or another client-service role in B2B SaaS, with a strong grasp of the customer success motion (onboarding, adoption, renewals, and expansion)
- Accountability and Ownership: Strong sense of ownership and the drive to master your craft, take initiative, and ensure no detail is overlooked- Recruiter Screen (30 minutes, online)
- Hiring Manager Interview (30 minutes, online)
- Assessment Interview (1 hour, on-site)
- Final Interview (30 minutes, online)
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