Customer Success Manager (DACH)

➡ ️ About the role

Successful businesses think globally – but complex compliance challenges create significant barriers to global operations, forcing teams to spend vast amounts of time, money, and energy on administration instead of strategic priorities.

Traditional compliance approaches are too slow, vague, and expensive for modern business dynamics. That's why we've built the platform that automates compliance and duty of care for business travel, workations, and international assignments.

Our vision: A world where global business knows no borders – where compliance is effortless, so growth has no limits.

Your role in this mission: We're seeking an experienced Customer Success Manager to own and grow relationships with our customers across the DACH market, helping them unlock the full value of WorkFlex while driving retention and expansion.

🎯 What you will do

• Trusted Advisor: Serve as a trusted advisor, guiding customers through onboarding and nurturing strong relationships.
• Customer Engagement: Develop and maintain strong, trusted relationships with customers across the DACH region, ensuring high adoption and satisfaction.
• Retention & Growth: Proactively identify opportunities for upselling and cross-selling, working closely with sales and product teams to drive customer growth.
• Project Management: Lead and manage ongoing projects, ensuring timelines and goals are met. Partner with Account Manager and Sales to manage Expansion and Renewals.
• Communication & Follow-Up: Maintain regular, proactive communication with customers, providing updates, gathering feedback, and addressing any concerns.
• Risk Management: Identify at-risk accounts and develop strategies to mitigate churn, ensuring customer retention.
• Customer Advocacy: Act as a customer advocate within WorkFlex, providing insights to product and leadership teams to enhance our offerings.
• Reporting: Track and report using our CRM (HubSpot) on key customer success metrics, including usage, NRR, satisfaction, retention & expansion.

⭐ What you need to succeed

• You bring 2-3 years of experience as a Customer Success Manager in B2B SaaS, ideally with exposure to the DACH market and its dynamics.
• C2 Level German/ high proficiency in English is a must.
• You have excellent communication, organizational, and analytical skills. You excel at asking good questions to gain an in-depth understanding of the customer's needs and solve their challenges.
• You thrive in a fast-paced, results-oriented environment. You are self-motivated and proactive, able to work independently in a fully remote team setup.
• You have a good understanding of technology and different tools, including Excel and HubSpot.
• Exceptional communication skills, with the ability to clearly articulate complex ideas and concepts.
• Demonstrated project management experience, with the ability to lead and manage multiple projects simultaneously.
• Strong problem-solving skills, with a proactive and solutions-oriented mindset.

🚀 Why join us at WorkFlex

• Contribute to building the future of the fastest-growing HR tech startup in Germany backed by prominent customers such as Scout24, Vodafone, BioNTech, and others, as well as funding from top-tier VC and angel investors.
• Competitive salary and VSOPs (Virtual Stock Options) to share in our success.
• A monthly budget of €200 to spend on 🏢 co-working space and/or 🏃 ♀️ sports subscriptions.
• Work from anywhere in a remote-only company and go on workations for up to 183 days a year.
• Merit-based culture with substantial growth opportunities.
• Trust-based work – organize your own schedule. We want to celebrate results, not hours spent working.
• Collaborative team culture where everyone's input is valued to shape sales efforts, approaches, and processes.

We may use AI-assisted tools to support parts of our recruitment process. These tools help our team review applications more efficiently, and all hiring decisions are made by humans.