Customer Success Manager (Enterprise)

• The Schoolinks Customer Success Team is continuing to grow as we bring on new customers
• We are looking for team members to lead our larger, more complex district implementations
• Meet onboarding, usage, and renewal targets for your portfolio of districts
• Onboard new districts by leading their project kickoff, data integration, and training sessions
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Benefits

• Company sponsored 401k and up to 1% matching contributions
• (If you’re on site in Austin) snacks and catered lunch at least once a week
• Asynchronous, results-first work culture
• 3+ Weeks PTO and 8 national holidays off
• Fully covered healthcare that includes vision, dental, and other perks, with partial dependent coverage- We’re looking for passionate, customer centric individuals to be the next Customer Success Managers
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• Positive attitude - you can stay optimistic in high stress situations
• Experience in ClassLink/Clever, SFTP preferred
• Ability to close renewal and multi-thread to discover expansion opportunities
• Strong interpersonal skills
• Experience or Ability to work in a remote environment
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• 3+ years experience in implementation and customer success for a SaaS company
• 5+ Years Professional Experience in a Customer Success position
• Project management skills (understand task dependencies/sequence and manage of tasks)