Customer Success Manager (Enterprise)

• As a Customer Success Manager at Iru, you will partner with enterprise customers to drive long-term success and strategic value realization
• Acting as a trusted advisor, you will work closely with senior stakeholders to align business objectives with Iru’s unified, AI-powered platform
• This is a Miami-based hybrid role, where you will collaborate closely with Sales, Product, and leadership to support some of Iru’s most strategic accounts
• Success in this role means driving retention and expansion across a smaller number of high-value accounts while building deep, executive-level relationships and delivering measurable business impact
• Manage a portfolio of strategic enterprise accounts (lower volume, higher ACV)
• Build and maintain relationships with executive stakeholders and decision-makers
• Develop tailored success plans tied to customer business objectives
• Lead onboarding, enablement, and executive business reviews (EBRs)
• Drive product adoption and measurable ROI across complex organizations
• Identify and drive expansion opportunities in partnership with Sales
• Navigate multi-stakeholder environments and complex account structures
• Advocate for customers internally and influence product direction

Benefits

• Health Coverage - 100% individual and dependent medical + dental + vision coverage
• Flexible Spending Account
• Equity for full-time employees
• New MacBook Pro and software setup
• Exciting opportunities for career growth
• An outstanding, inclusive culture
• 4% 401k company match
• Monthly Uber Eats meal credit
• $1,000 Home Office Equipment Stipend
• $50 monthly Internet reimbursement
• Equipment discounts
• Week long company shutdown, first week of August
• 10 Health and Wellness Days
• 12 weeks of Paid Parental Leave
• 14 Holidays- Excellent communication and presentation skills
• Proven ability to build executive relationships and drive strategic conversations
• Experience managing enterprise accounts (ARR $5M+; contracts $100K+)
• 3–6+ years of customer success or account management experience in SaaS
• Strong business acumen and consultative approach
• Experience working cross-functionally in complex environments