Customer Success Manager (Enterprise, Max)

• As a Customer Success Manager (Enterprise), you will actively manage and develop a portfolio of trades companies and play a key role in ensuring company revenue
• The team consists of exceptional account managers who partner closely with the largest and most successful trade service companies in North America to ensure they are maximizing the incredible value of our software
• You will directly influence the company’s continued success, and help shape the future of the service industry
• Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs
• By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence
• Help find new ways to continuously improve our customers experience, both in our product and processes
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team

Benefits

• Flexible time off
• Fully paid individual medical, dental, and vision coverage
• Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
• Tax free savings via HSA, FSA, and Dependent Care FSA
• 401(k) match
• Medical plan with up to $20,000 in fertility coverage
• Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
• Adoption support including reimbursement of up to $20,000
• Bereavement leave for loss of a pregnancy or loved one
• Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
• Personal development programs- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
• To be an adaptable team player with strong communication and organizational skills
• 4+ years of combined experience account and/or project management experience in a customer facing role
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Demonstrated ability for and interest in project management and analyzing data sets
• Intelligent, quick thinking, fast learning, and solution oriented
• If you have the skills but are hesitant to apply because of your background, apply anyway