Customer Success Manager (Federal)

For our client, we are seeking a Customer Success Manager (Federal) to join the team of a leader in the Information Technology space.

This role will own post-sale customer success for federal accounts, helping public sector customers realize value through structured adoption plans and strong program coordination. The position will partner closely with customer executives and technical stakeholders to align mission priorities, manage risks, and drive measurable outcomes across the lifecycle. The ideal candidate will also help uncover opportunities for automation and AI while serving as a trusted advisor and voice of the customer internally.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Own post-sale adoption strategy for federal accounts, developing enablement roadmaps and success milestones
• Drive measurable value realization by tracking progress and connecting usage to operational impact
• Lead customer governance through regular status updates and reviews
• Maintain account-level visibility into delivery milestones, risks, and activities
• Serve as a trusted advisor to customer executives, aligning mission priorities and renewal opportunities
• Orchestrate end-to-end adoption delivery, ensuring team alignment across sectors
• Support customers in identifying automation and AI opportunities through workshops and analysis
• Act as the voice of the customer by surfacing needs and feedback internally
• Proactively identify and resolve issues to keep adoption plans on track
• Share best practices to enhance customer self-sufficiency in automation operations

Qualifications

• 3+ years of federal experience with public sector, defense, or intelligence clients
• Proven track record in consultative customer-facing roles
• Strong background in managing post-sale customer relationships and driving adoption
• Excellent program orchestration skills for managing milestones and risks
• Ability to build relationships with technical and executive stakeholders
• Strong communication skills to clarify technical complexity
• Proactive approach to problem-solving and delivery-minded outcomes
• Adaptability in a dynamic customer success model

Benefits

• Flexibility in work location and hours depending on business needs
• No fixed application deadline, with rolling assessments
• Inclusive application encouragement, welcoming diverse experiences

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.