Customer Success Manager (Freelancer)

About UsSoul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS

• We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more

• Based in Hyderabad, we are a young, fast-moving team on a mission to build AI for Good, driving innovation and positive societal impact

• As a Customer Success Manager, you will build relationships with clients to ensure they are getting the most value from our products

• You will work closely with customers to resolve issues, provide training, and help them achieve their goals

• Key Responsibilities:

• Manage customer relationships and ensure satisfaction with our products/services

• Onboard new customers and provide training and support

• Act as the customers advocate, resolving issues and recommending solutions

• Monitor customer health metrics and identify opportunities for improvement

• Collaborate with product and sales teams to ensure customer needs are met

• Key Qualifications:

• Experience in customer success, account management, or a similar role

• Excellent communication, problem-solving, and relationship-building skills

• Knowledge of customer success metrics and tools (e

  g

  , CRM software)

• Ability to work cross-functionally with product, engineering, and sales teams

• Why Join Us

• Competitive pay (Up to ‚1200/hour)

• Flexible hours

• Remote opportunity

• NOTEPay will vary by project and typically is up to Rs

• 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs 90K per month) once you clear our screening process

• Shape the future of AI with Soul AI!