J
Juniper Square
Customer Success Manager (Growth)
Skills
LookerSalesforceProcess Improvement
19 days ago
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Important information
Contract type:
Permanent
Salary:
$86,000 – $95,000 / year
Location:
United States
Work mode:
Onsite
Published on:
7 October 2026
What they need
- At Juniper Square, our Customer Success team plays a critical role in helping customers achieve meaningful outcomes through our products and services
- As a Growth Customer Success Manager, you will be responsible for managing a large portfolio of small and mid-sized business clients—customers who are ambitious, fast-moving, and eager to adopt industry best practices
- Our CSMs build strong, trust-based relationships while leveraging digital and programmatic engagement to drive product adoption, long-term satisfaction, and retention
- You’ll act as a strategic advisor, ensuring customers realize the full value of Juniper Square as they grow
- This role blends relationship management with data-driven decision-making
- You’ll proactively monitor account health, identify needs and opportunities, and deliver targeted enablement and insights to drive success at scale
- Growth CSMs also play an active role in supporting renewals and identifying expansion opportunities, all while serving as the voice of the customer internally
- Our team is passionate about delivering exceptional experiences and helping our customers thrive through a combination of human connection and scalable, strategic engagement
- Manage a portfolio of 220+ client accounts, leading them through the customer journey following onboarding
- Own the success and health of your assigned clients by developing and deploying strategies aimed to increase customer value and optimize retention
- Build strong, trust-based relationships while leveraging digital and scaled engagement to drive product adoption and customer satisfaction
- Proactively monitor customer health and usage trends to identify risks and opportunities for growth
- Support and own renewal conversations and mid-contract escalations, while collaborating cross-functionally to identify and drive expansion opportunities
- Act as the voice of the customer internally, advocating for customer needs and influencing product and process improvements
- Develop advanced knowledge of the customer, product, and industry- Experience using data and technology to drive customer enablement, with preferred experience in Salesforce, Outreach, and Looker
- Experience interacting with a high volume of customers, with demonstrated skills in time management and prioritization
- Demonstrated experience learning advanced knowledge on technical subject matters and curiosity to grow in knowledge
- Ability to analyze customer data and performance metrics to derive actionable insights
- Strong written and verbal communication skills, with the ability to convey complex information in a clear and understandable manner
- Bachelor’s degree or equivalent years of professional experience
- Passion for contributing to the customer’s success with a product or service
- Motivated by change and comfort with an evolving work environment
- 3+ years of professional experience with at least 2 years of experience in a customer success or account management role, preferably in a SaaS environment
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