W
Workday
Customer Success Manager (Paradox)
Skills
Product ManagementData AnalysisAIWorkday
3 months ago
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Important information
Contract type:
Permanent
Salary:
$90,300 – $160,400 / year
Location:
Scottsdale, AZ, USA
Work mode:
Onsite
Published on:
8 August 2026
What they need
- The Franchise Customer Success team partners with a diverse portfolio of high-volume, distributed employers, including large global brands and franchise operators across restaurant, retail, hospitality, convenience, and service industries. We help customers deliver scalable, consistent, and localized hiring experiences across corporate, regional, franchisee, and location-level teams
- As a Client Success Manager on the Franchise team, this role is responsible for partnering and building strategic partnerships with a portfolio of franchise and high-volume hiring customers. You will help customers achieve measurable business outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion
- O Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans that align Paradox capabilities with business priorities such as hiring speed, candidate conversion, application completion, manager efficiency, and hiring-process consistency
- O Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
- O Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
- O Provide troubleshooting and product support to quickly resolve any open issues identified
- O Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
- O Provide deep product expertise and serve as the subject matter expert for platform use and support
- O Work collaboratively with dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
- O Provide additional implementation support, as needed
- O Develop and nurture relationships with clients and users within client organizations
- O May lead working teams to support client onboarding, training, and ongoing support
- O Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- O May provide functional and technical mentorship to junior Client Success team members- Technical understanding of complex software ecosystems within large multinational corporations
- 5+ years of experience supporting or implementing SaaS solutions
- 5+ years of experience in customer success or account management roles or demonstration of equivalent experience
- Experience educating clients on products and providing ongoing training to users
- Familiarity with integrations or operational dependencies involving payroll, HCM, background-check, assessment, or onboarding platforms
- Excellent organization, time management, data analysis, and communication skills
- Experience with franchise business models, multi-unit operations, or distributed employer environments
- Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Ability to travel up to 30%
- Account management / adoption planning experience preferred
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Comfortable working with a cross-functional team and clients across different time zones
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