Customer Success Manager - Remote

Customer Success Manager

Full-Time | Remote
Salary Range: $4–$6/hr | Shift: Day Shift (8:00 AM–5:00 PM EST)

We're looking for a Customer Success Manager to join our growing team. This role is ideal for someone who is relationship-driven, proactive, and experienced in customer success, account management, and contract administration. If you're passionate about building long-term client relationships while ensuring customers receive exceptional service, we'd love to hear from you.

What You'll Be Responsible For

• Serve as the primary point of contact for assigned customers and build long-term client relationships
• Manage customer requests and coordinate with internal teams to ensure successful outcomes
• Create, review, and manage customer contracts, renewals, and annual price adjustments
• Conduct regular customer reviews to discuss service performance and future needs
• Monitor account health, identify growth opportunities, and proactively address customer concerns
• Collaborate with Procurement, Dispatch, and Finance to ensure services and billing align with customer agreements
• Maintain accurate contract records and participate in Microsoft Teams meetings and process improvement initiatives

What We're Looking For

• 3+ years of experience in customer success, account management, or a client-facing role, preferably in an MSP or IT services environment
• Experience managing customer contracts, renewals, and account relationships
• Strong relationship-building, communication, and problem-solving skills
• Ability to discuss pricing, renewals, and service recommendations confidently with customers
• Highly organized with excellent attention to detail and follow-through
• Ability to work independently, manage multiple accounts, and meet deadlines
• Reliable internet connection and a dedicated remote workspace

Bonus Points If You Have

• Experience with PSA platforms such as HaloPSA, Autotask, ConnectWise, or similar
• Knowledge of managed services, SLAs, and recurring revenue models
• Experience conducting Quarterly Business Reviews (QBRs) or similar customer review meetings
• Proven success improving customer retention and reducing churn

Why This Role Is Worth Considering

• Competitive compensation based on experience
• 100% remote with a consistent weekday schedule
• Opportunity to build long-term client relationships and influence customer success
• Supportive leadership with structured processes and collaborative teams
• Long-term opportunity with growth potential

We're actively reviewing applications and moving quickly with qualified candidates.