Customer Success Manager / Sr.

Key Responsibilities

• Own and manage the end-to-end lifecycle of assigned client accounts, serving as the primary point of contact.
• Engage regularly with clients to build strong relationships, understand their business objectives, and ensure satisfaction.
• Understand client requirements in depth and translate them into actionable solutions in coordination with internal teams.
• Provide timely solutions to client issues and requests, ensuring commitments and SLAs are met.
• Gather new and evolving requirements from clients and channel them back to product/delivery teams.
• Propose alternate solutions and workarounds where standard offerings do not fully meet client needs, ensuring continuity and satisfaction.
• Drive product/service adoption, retention, and account growth through proactive engagement.
• Monitor account health, anticipate risks, and take preventive action to safeguard client relationships.
• Coordinate cross-functionally with product, delivery, and support teams to ensure smooth resolution and delivery.
• Maintain clear documentation of client interactions, requirements, and resolutions.