Customer Success Manager(3D Rendering)

About D5 Render

D5 Render is an industry-leading 3D real-time rendering software that is trusted by over 1 million architects/designers/3D artists worldwide. It offers a seamless integration with major modeling software including Sketchup, 3ds Max, Rhino, Revit, Blender, Archicad, and C4D with an efficient design workflow. D5 is widely used in architecture, landscape, interior design, urban planning, and other fields, empowering design and visual storytelling, bringing an enjoyable and efficient 3D creative experience to everyone.

About The Role

Joining our Customer Success team as an initial team member, you will spearhead efforts to deeply comprehend and advocate for our clientele. With expert insight into the requirements for client success using D5 Render, you will act as the voice of our customers. Your role involves delivering critical feedback to the Product team and the wider company, all while embodying a considerate, client-focused approach.

Responsibilities

● Become an expert in D5 Render and educate clients on the use and benefits of our products.

● Cooperate with the sales team to conduct product demonstrations, faciliate customer needs & discover opportunities, and contribute to sales transactions.

● Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

Please provide your personal portfolio when applying for the position.

Requirements:

● Bachelor’s degree and 1-3 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management.

● Major in design-related subjects such as architecture, urban planning, landscape gardening, interior design, etc.

● Proficient in at least one DCC software (SketchUp/3dsmax/Maya/Blender, etc.) and rendering software (Vray/Lumion/Twinmotion/Enscape/D5, etc.)

● Cheerful personality, sincere in dealing with people, with excellent communication and expression skills.

● Strong sense of responsibility, self-driven, able to think proactively and learn.

● Experience of working or interning in a design firm is an asset.