Customer Success Officer

Are you passionate about building strong customer relationships and delivering exceptional customer experiences? Join Credit Kernel as a Customer Success Officer and help drive customer satisfaction, retention, and long-term success.

In this role, you'll work closely with customers and internal teams to ensure seamless onboarding, account growth, and outstanding service delivery. If you have experience in customer success, account management, customer service, or relationship management—and thrive in a fast-paced environment—we'd love to hear from you.

Duties and Responsibilities:
· Assist in managing the day-to-day operations of the Customer Success team.

· Build and maintain strong relationships with key customers, partners, and stakeholders.

· Support BD Team in customer onboarding, implementation, training, and adoption of company products and services.

· Monitor customer health, engagement, satisfaction, and retention metrics.

· Proactively identify customer concerns, risks, and opportunities for account growth.

· Handle customer escalations and work closely with internal teams to resolve issues in a timely manner.

· Collaborate with Product, Operations, Risk, Compliance, Marketing, and technical teams to improve customer experience and service delivery.

· Monitor service performance and ensure adherence to established service level agreements (SLAs).

· Assist in developing customer success strategies, processes, and best practices.

· Track and analyze key performance indicators (KPIs) including customer retention, customer satisfaction, response time, resolution time, and account growth.

· Prepare regular reports and presentations on customer success performance, customer feedback, and improvement initiatives.

· Identify opportunities for upselling, cross-selling, and customer expansion.

· Ensure compliance with company policies, procedures, and regulatory requirements.

What We're Looking For:
✅ 2–3 years of relevant experience
✅ Strong communication and stakeholder management skills
✅ Experience in fintech, financial services, banking, or lending is an advantage
✅ Collaborative, analytical, and customer-focused mindset

Be part of a growing team dedicated to creating meaningful customer experiences and driving business success.
Apply now and take the next step in your career!
Email us: [email protected]