Customer Success Operations Analyst

For our client, we are seeking a Customer Success Operations Analyst to join the team of a leader in the Technical Services space.

This role will own the reporting and automation layer that supports Customer Success, helping transform stakeholder needs into clear data requirements and scalable workflows. The analyst will focus on building secure, auditable access to customer data while improving reporting quality, automation, and operational efficiency. In close partnership with Business Systems, Product/Engineering, Security, and Customer Success teams, this person will help strengthen data flow, governance, and support for customer-facing operations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $130,000 annually

Responsibilities

• Own the reporting and automation layer for Customer Success, translating stakeholder needs into actionable data requirements
• Support AI-first workflow design and help shape the roadmap for automation that improves customer insights and reporting
• Automate recurring Customer Success workflows, including renewal tracking and support task automation
• Define a secure, auditable data access model for Customer Success workflows in collaboration with Business Systems and Security
• Maintain data quality and documentation for customer data sources, addressing gaps and governance issues
• Partner with Business Systems, Product/Engineering, and Customer Success teams to optimize data flow into reports and tools

Qualifications

• 5-7 years of experience in data reporting and automation within Customer Success or related fields
• Hands-on experience with Databricks or similar modern data platforms
• Proficiency in Python or another scripting language for data transformation
• Strong communication skills to translate business needs into data requirements
• Familiarity with Salesforce and customer success platforms like Zendesk or Gainsight is advantageous
• Understanding of data governance and security best practices, especially for customer data
• Experience in designing automation for technical support workflows is a plus

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare including dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Access to personal and professional development resources

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.