Customer Success Operations Associate

At Berg Search , we are committed to helping innovative companies thrive by delivering top-tier talent solutions. With deep expertise in recruiting for tech, marketing, and other critical roles, we connect ambitious companies with the perfect talent to accelerate growth. Founded by experienced entrepreneurs, we know that the right hire makes all the difference.

On behalf of our client, a fast-growing SaaS company providing digital signage solutions to businesses worldwide , we are looking for a Customer Success Operations Associate based in Nicosia, Cyprus.

12-MONTH CONTRACT (with the possibility of renewal)

💡Working model: Hybrid, 2 days/week in the office

📌Location: Nicosia, Cyprus

About the role:

The Customer Success Ops Associate will take ownership of these four streams under a 12-month contract: running them properly day to day, and, just as importantly, working out how they should run permanently. Success in this role looks like falling overdue debt, faster vendor and procurement turnaround, shipment problems caught before the customer has to ask, and a rising share of this work handled through documented, repeatable process rather than one-off firefighting.

It is a genuinely varied role suited to someone organised, persistent and comfortable chasing things until they are finished.

What you'll do:

1. Vendor & procurement management

• Manage vendor registrations, including forms, W-9s and supporting documentation.
• Manage registrations on customer procurement platforms, and upload quotes, invoices and supporting documents.
• Route any customer amendment or redline to Legal, and track it through to completion. Complete standard forms and registrations as issued; never assess whether terms are acceptable.

2. Billing, renewals & order management

• Prepare manual invoices and handle non-standard billing requirements.
• Prepare renewal quotes and process orders for selected customers, at agreed pricing.
• Work with Customer Success and Finance to resolve billing and order issues.
• Escalate any discount, credit note, pricing exception or change to contracted terms to the CS lead and Finance.

3. Collections

• Monitor overdue invoices and follow up with customers using agreed templates and cadence.
• Maintain a clear view of ageing debt and make sure nothing goes quiet.
• Handle routine reminders and follow-up on invoices up to [X] days overdue and under [€X], using approved email templates.
• Escalate anything older or larger, any dispute, or any promise-to-pay you are asked to agree, to Finance, copying the account's CSM.

4. Supplier & shipment coordination

• Coordinate with suppliers and track customer hardware shipments.
• Prepare customs documentation against the approved checklist.
• Escalate any declaration, valuation or classification not covered by the checklist to [named owner] for sign-off before submission.
• Chase delays, incorrect tracking and delivery problems until they are resolved, keeping the CSM informed.

5. Process ownership & reporting

• Document a written, usable process for each of the four streams above, clear enough that someone else could pick it up in a day.
• Track real workload numbers: registrations per month, manual invoices raised, value and ageing of overdue debt, shipments handled and how many hit problems.
• Recommend where repetitive work could be automated or removed, and where each stream should permanently sit in the business.
• Maintain a single, working tracker of open items that survives handover at the end of the contract.

Who you are:

• Business Administration background, or similar. At least 1 year of experience in a similar role.
• Confident, professional written English. A habit of finishing things. Genuine attention to detail.
• High follow-through — you close loops, you don't wait to be chased
• Comfort with repetitive administrative work, and the instinct to ask whether it needs to be repetitive at all.
• Working knowledge of spreadsheets. Familiarity with a CRM or billing system is a bonus, not a requirement.

What they offer:

• Competitive salary
• Company-wide bonus scheme and a great Stock Option plan
• Amazing workplace, certified as Great Place to Work
• Hybrid Work From Home policy
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangements
• Commuting Expenses
• Equal opportunity and workplace diversity