Customer Success (Quantity surveying)

Responsibilities :

• To implement service works including training, project guidance, hotline on duty and software update to clients
• To work with sales team in driving/ managing renewals and sales demo assistance
• To do product requirement collection and contribute suggestions to product new feature development
• To assist product team to do test for software new updates
• To learn new features timely when product team release new version software
• To follow up company's service policy to implement service work and maintain customer relationship
• To manage existing clients' software usage situation and relationship maintenance by giving monthly call return
• Case Project collections and methodology summary
• Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.

Job Requirements:

• With construction industry and QS background
• Have knowledge about our Cubicost software
• Highly sales-driven and confident self-motivated
• Pro-active and ability to work independently
• Excellent interpersonal and communication skills
• Strong problem-solving abilities
• Live with positive vibes, most importantly willing to take action with “CAN DO” attitude
• Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client
• Basic knowledge in Microsoft Office and Excel
• Fluent in written & verbal English