Customer Success Representative

JOIN A MISSION-DRIVEN TEAM SERVING COUNSELORS AND MINISTRY LEADERS

The American Association of Christian Counselors (AACC) is the leading organization dedicated to equipping Christian counselors, churches, and ministry leaders with training, resources, events, and professional support. Our mission is to encourage, educate, and empower those called to care for others.

We are seeking a Part-Time Customer Success Representative to provide exceptional support and service to AACC members, customers, and partners. This role is ideal for someone who enjoys helping others, communicating clearly, and contributing to a mission-driven organization in a fast-paced team environment.

WHY JOIN AACC?

• Meaningful work supporting counselors, ministries, and helping professionals
• Collaborative and supportive team environment
• Opportunity to grow customer service and operational experience
• Mission-driven culture centered on service and impact

KEY RESPONSIBILITIES

• Serve as a frontline support representative for all member and customer inquiries (phone, email, and web).
• Provide accurate, compassionate, and timely assistance regarding membership benefits, events, product purchases, and online access.
• Guide new members through onboarding to ensure they understand and receive full value from their AACC membership.
• Troubleshoot technical issues related to accounts, login access, and online resources.
• Document interactions in the CRM system and track recurring issues to recommend solutions or improvements.
• Proactively follow up with members to ensure satisfaction and offer additional support or recommendations as appropriate.
• Collaborate with internal departments (Events, IT, Media, etc.) to resolve customer concerns or deliver specialized support.
• Maintain a strong understanding of AACC’s mission, programs, and resources to effectively serve members and customers.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of customer service or customer success experience; experience in a faith-based or nonprofit organization a plus.
• Excellent communication and interpersonal skills with a heart for ministry and service.
• Ability to remain calm and empathetic in high-pressure or emotionally sensitive situations.
• Strong problem-solving skills and the ability to work independently and collaboratively.
• Proficiency in Microsoft Office Suite and CRM platforms (e.g., Salesforce, HubSpot).
• Strong organizational skills and attention to detail.

PREFERRED QUALIFICATIONS

• A personal commitment to the Christian faith and alignment with AACC’s mission and values.
• Experience supporting event registration, membership programs, or e-commerce platforms.
• Familiarity with counseling, ministry, or mental health resource environments.