Customer Success Representative

** Position located in Middlesex, NJ**
Position Overview:

We are seeking a detail-oriented and proactive Customer Success Representative to support our sales team at General Machine Company of NJ (GEMCO). This role is critical in coordinating sales activities, preparing proposals, and ensuring seamless communication between customers, engineering, and production teams. The ideal candidate has strong organizational skills and thrives in a fast-paced manufacturing environment. This position reports directly to the Operations Manager and has a strong relationship with Sales, Parts and Service, and Engineering. Duties of this role include but are not limited to:

Sales and Project Management Support:

• Review, record, and communicate incoming leads and purchase orders.
• Complete specification sheets and customer packets for approvals.
• Collaborate with manager on all after-sales details.
• Maintain listing of assembled equipment, drawings, and billings.
• Provide statistical data related to Customer and equipment as needed.
• Maintain and update Salesperson’s follow up logs.
• Arrange travel accommodations for Sales and related Teams.
• Schedule and coordinate Customer training and visits to our facility.
• Accommodate Customer during training including tour and promo items.
• Follow up with Customer prior to shipping, during, and after equipment arrival.
• Coordinate all Sales and Marketing related meetings.
• Investigate, order, and keep inventory of office supplies and promotional items.
• Enter all Customer conversation notes into internal CRM database.

Quoting, Ordering, and Pricing Support:

• Prepare and send quotations while maintaining log of all quotes.
• Create project and sales tickets and linked production jobs within CRM System.
• Work closely with Purchasing to obtain quotes on specific parts.
• Obtain quotes for shipment of equipment.
• Assist with paperwork and invoicing new and used equipment.
• Coordinate with other departments to answer specification questions.

Qualifications:

• Bachelor’s degree in business administration, marketing, or related field.
• 5 years' experience in an office environment.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills, willingness to pick up the phone.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CRM systems is a plus
• Ability to read and interpret basic technical specifications is a plus
• Proactive, problem solver, quick learner, organized.

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person