Customer Success Representative

About Fast Fulfillment

Fast Fulfillment is a rapidly growing third party logistics (3PL) warehousing, distribution, and order fulfillment company committed to speed, accuracy, and exceptional client service. We partner with businesses of all sizes to deliver reliable, efficient fulfillment solutions tailored to their needs. Our core values—integrity, accountability, ownership, and continuous improvement—are the foundation of everything we do. At Fast Fulfillment, we believe in working hard, solving problems, and building lasting relationships through trust and performance.

As we expand, we're looking for individuals who thrive in a fast-paced environment and are eager to grow with us. If you're driven, proactive, and passionate about creating great client experiences, you’ll fit right in.

Position Summary

We are seeking a Client Success Representative who will act as the voice of the client within our company. This role is vital to ensuring our clients' needs are met with excellence and efficiency. You’ll be responsible for managing communication, tracking and verifying orders, resolving issues, and ensuring accurate billing—playing a key role in delivering a seamless fulfillment experience.

Responsibilities

• Serve as the primary point of contact and internal advocate for assigned clients.
• Monitor and manage client orders from initiation through delivery.
• Investigate and resolve any order issues, delays, or discrepancies.
• Communicate clearly and consistently with clients regarding order status, updates, and resolutions.
• Ensure all services are properly billed and invoiced in a timely manner.
• Collaborate closely with operations, billing, and inventory teams to ensure smooth workflows.
• Identify opportunities to improve the client experience and operational efficiency.

What We're Looking For

• Strong problem-solving mindset—someone who doesn’t wait for direction but takes initiative.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized, especially under pressure.
• Comfortable working in a fast-paced, ever-evolving environment.
• Tech-savvy and able to learn new systems quickly.
• Prior experience in a customer service, logistics, or fulfillment role is a plus.

Why Join Fast Fulfillment?

• Be part of a growing company with opportunities for advancement.
• Work with a passionate team that values hard work and continuous improvement.
• Contribute to a company that recognizes and rewards results.
• Competitive salary and benefits package.

If you're ready to grow with a company that values hustle, ownership, and a client-first attitude, we’d love to hear from you.

Apply today and be part of the Fast Fulfillment journey!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Volunteer time off

Work Location: In person