Customer Success Representative

Company Description

Benchmark Industrial is a privately held Ohio-based company dedicated to providing fast, accurate service and next-day delivery for packaging and warehouse essentials. Serving the Midwest and East Coast, we specialize in personalized support through our own logistics team, ensuring seamless delivery from our warehouses to customers’ locations. Since 1946, we have been trusted by distribution, food service, manufacturing, and government industries for exceptional service, expert advice, and high-quality products. With a commitment to reliability, we take pride in getting your orders done right and on time, every time.

Role Description

We are seeking a full-time Customer Service Representative for our on-site location in Gahanna, OH. Responsibilities include providing outstanding customer support, handling inquiries, addressing customer concerns, and ensuring customer satisfaction. The role involves processing orders, invoice adjustments, coordinating deliveries, assisting customers with product information, and ensuring a seamless customer experience. Candidates will be working closely with our team to deliver top-notch service in a fast-paced environment.

Qualifications

• Experience in Customer Service, Customer Support, and delivering excellent Customer Satisfaction
• Strong interpersonal skills to enhance Customer Experience and foster positive customer relationships
• Effective communication skills, both written and verbal
• Ability to work in a fast-paced, on-site environment with a collaborative team
• Customer-focused approach to handling inquiries and concerns
• Proficiency with order processing systems and basic computer applications
• Ability to work cross functionally with other departments
• Previous experience in bookkeeping, warehouse operations, or related fields is a plus

Skills Expected

• Critical thinking mindset
• Curious with an inherent ability to problem solve
• Ability to remain calm during high stress situations and interactions
• Strong technical aptitude
• Comfortable in an open office environment
• Understanding of basic accounting fundamentals and inventory allocation and concepts