Customer Success Representative Germany (CSR)

About Magma Math Magma is one of the world’s fastest-growing and most celebrated EdTech companies, transforming math education through the power of AI. Our platform turns handwritten solutions into digital insights, empowering teachers to focus on creativity and deeper learning - while giving them real-time visibility into student progress.

The result? More inclusive, engaging, and effective math classrooms for all learners.

But we’re not just building better tools. We’re tackling one of the biggest challenges in global education: math underperformance. With 1 in 5 students globally struggling in math - a subject that forms the backbone of so many career paths - we believe the opportunity to improve outcomes at scale is massive.

We’re already the go-to solution in thousands of schools - and we’re just getting started. As we expand rapidly across the U.S. and Europe, we’re building a team as ambitious as our mission: to help millions of students unlock their full potential in math.

The Role At Magma, our Customer Success team is where the action happens. We're closest to our users and obsessed with helping them get the maximum value from our product. We're looking for a driven, curious and highly organised Customer Success Representative (CSR) who loves helping others, solving problems and delivering exceptional customer service.

In this role, you'll interact with our users (math teachers all over Germany), answering their questions, resolving support requests, and helping them overcome any challenges they encounter while using the platform. You'll troubleshoot and resolve issues primarily through our support chat, as well as by phone and email. You'll also be the first point of contact for bugs reported by users, investigating and communicating them internally to our Product team. Success in this role requires excellent written and verbal communication skills, strong attention to detail and the ability to deliver world-class customer service even under pressure.

As a CSR, you'll also manage our customer-facing Help Center, create instructional guides, and set up user accounts within the platform. You'll be one of the primary faces of Magma, playing a key role in shaping our users' experience and ensuring they receive outstanding support at every stage of their journey. If you take pride in solving problems, enjoy helping others succeed, and are always willing to go the extra mile, we'd love to hear from you

What We're Looking For You'll thrive in this role if you:

• Are passionate about delivering exceptional customer service and creating great user experiences.
• Thrive in a fast-paced environment, take ownership, and enjoy solving problems.
• Are an excellent communicator who can confidently manage multiple priorities and navigate challenging conversations.
• Are proactive, eager to learn, and always looking for ways to improve both the customer experience and internal processes.
• Are comfortable learning new technologies; experience with Excel and basic SQL is a plus.‍

Requirements

• Previous experience in a customer-facing service role
• Fluent in German (native) and English
• Curious, proactive and comfortable taking initiative.
• Completed secondary education (e.g. Abitur, Fachabitur, or equivalent. Bonus points if you don't hate math!).

What We Offer

• Play a key role in an exciting journey. We are a young company with ambitious targets and meaningful goals
• Fantastic colleagues in a fun environment with great opportunities to learn
• Competitive remuneration & benefit package
• An opportunity to work on a meaningful mission and have an exceptional impact on education, society and how children learn math across the world ‍

Start : ASAP

Office location : 10117 Berlin

Note: We're a 5-day in-office team - because we believe great work happens when great people share the same space.

Our Recruitment Process

• Screening interview
• Trajectory interview
• Bar raiser