Customer Success Representative (Pro Clients)

To keep communication quick and productivity high, we work from the office 4 days a week. This is not a hybrid role and we’re not flexible on this, so please only apply if you can commit to it.

Desired Requirements:

• Self-organised, proactive and intuitive, able to own and manage multiple priorities.
• Strong attention to detail and the ability to keep accurate records and documentation.
• Experience working in the hospitality or food industry.
• Confident on the phone and comfortable building relationships with customers.
• Comfortable using business software and digital tools, including spreadsheets, CRM systems and communication platforms.
• Energetic, enthusiastic and eager to get stuck in.
• Able to work independently while collaborating closely with the Head of Compliance.

Wish List Requirements:

• Experience in food safety, compliance, environmental health or a related field.
• An understanding of HACCP principles or food safety management systems.

Additional Benefits:

• Regular trips to explore new and exciting restaurants and food experiences with the team.
• Team socials and activities.
• Tech and hardware accessories budget.

Leafe is looking for a Pro Customer Success Representative to join our team in central Bristol! We’re a food-tech start-up making life less stressful for chefs and hospitality teams by letting them run their entire operation from one easy-to-use app.

We focus on tech, but our roots are in hospitality, and we’ve kept the best parts of that world in how we work. We work hard, adapt to what’s best for the team and, most importantly, keep the corporate smoke-and-mirrors to an absolute minimum. Your mental health comes first, and we make sure you’re well rested (and well rewarded!) for your work with us.

As a Pro Customer Success Representative at Leafe, you’ll be the main point of contact for our Pro clients, supporting them from sign-up through onboarding and into renewals. You’ll help clients by email and phone with everything from using the app to food hygiene queries. Working closely with the Head of Compliance, you’ll help hospitality operators build bespoke food safety and compliance policies, make sure clients feel supported throughout their journey, and help Leafe grow.

Pay, Holiday and Additional Benefits

• £26k–£30k per year.
• 26 days’ annual leave, plus Bank Holidays.
• Private counselling and mental health sessions.
• Gym or sports membership of your choice.
• Regular staff social.
• Learning and personal development allowance.
• Tech and hardware accessories budget.
• Employee share options scheme.
• Cycle to work scheme.

Got any questions? Email us at [email protected]

Pay: £26,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee mentoring programme
• Free fitness classes
• Health & wellbeing programme

Work Location: In person